Subject: Tech Support Candidate - SHIVA GUPTA Shiva
From: SHIVA GUPTA Shiva <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 12:51:44 -0500

Tech Support
Test

Name

SHIVA GUPTA
Shiva

E-mail

[email-masked]

Phone Number

(+91) 8791008807

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Meerut

Which best describes
your Technical Support capabilities

I've worked in Level 2 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking -
advance
Hardware - Basic
Hardware - Advanced
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

INKNOWTECH PVT LTD

NETWORK SUPPORT ENGINEER

CURRENT WORKING

Previous
Employer 1

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1.
CONNECTION PING CHECK

2. CLEAR CACHE ND COOKIES

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

1. TURN ON
BLUETOOTH OF DEVICE AND MOBILE PHONE BOTH.

2. CLICK ON THE NAME OF DEVICE.

3. PAIRED.

4. BOTH DEVICE WILL BE CONNECTED.

What according to
you makes you a good candidate for customer service or technical support
job?

1. MY COMMUNICATION.

2. UNDERSTAND CUSTOMER PROBLEMS AND TROUBLESHOOT ASAP.

On a scale of 1 - 5
please rate your fluency in spoken English

4