Subject: English Language Test - Reem Khan
From: Reem Khan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 09:09:54 -0500

| | Foreign Language Screening Test

Name | Reem Khan     /  (+91) 8299256750    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear xx,

I've gone through the case of hand bag which you have placed on 15th of February and as you would like to know the status of your order, I would like to inform that the address you have mentioned for delivering your order is wrong. I understand that you must not be expecting this but i would like you to place fresh order with a correct address.

Thanks,
Regards reem

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

I've mailed you regarding the tv cabinet that you have purchased last week. I understand this is not we expected you to experience from us. I would like to apologize you from what you have experience. I've forwarded your case to the team and i request you to wait till the resolution date which is 15th march 2022. I appreciate your patience and look forward for your response.

Thanks,
Home box team

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