Subject: Tech Support Candidate - Rohan Kanahai Devpuria
From: Rohan Kanahai Devpuria <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 09:03:51 -0500

| | Tech Support Test

Name | Rohan Kanahai Devpuria
E-mail | [email-masked]
Phone Number | (+91) 7986463596
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL TECHNOLOGIES | senior Customer service Representative | 4/11/2022 | 240000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I would Reboot the system.Then I will check for the internet connection if it is working fine or not, to make sure I will check whether I can load the google.com on my Pc.Then I will check whether if the website is under maintenance.I will check if the website is down for everyone or just me.If the problem is the same I will try to launch the website on another browser like firefox or windows explorer or Microsoft edge.Also I would clear cache and cookies from the browser history to reopen the website.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | Open the Bluetooth Device in the mobile phone and also at the same time Bluetooth should be open in the Bluetooth device at that time we need to make sure for the visibility of the device .Then we need to pair the device , if we do not find the device we need to check on available device then we need to tap on the name of the Bluetooth device we want to pair with then our device will be successful paid .
What according to you makes you a good candidate for customer service or technical support job? | As I look into my self I have that ability to look at a problem from meany perceptions,I try to work on a problem with others and develop a new solution for a particular problem or issue to fix.I feel that I am a very good communicator it's easy for me to relate to other problems.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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