Subject: Tech Support Candidate - Shrinivas Nadar
From: Shrinivas Nadar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 07:13:33 -0500

| | Tech Support Test

Name | Shrinivas Nadar
E-mail | [email-masked]
Phone Number | (959) 4044078
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Installation of application

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro infotech | Desktop support L2 | 3 April | 18000₹
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 go to chrome.
2 type the URL.
3 choose the news you want to see.
4 If u get error for eg.network erro.
5 check the network setting such as wifi is connected.
6 permission is allowed or not.
7 and then I can watch the news.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1 open Bluetooth in mobile
2 power On the speaker
3 from mobile choose the name of speaker for eg. Boat Rockers .
4 select the speaker name.

What according to you makes you a good candidate for customer service or technical support job?

According to me as I can understand the new environment work policy easily.
Self learner as well.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |