Subject: Tech Support Candidate - Robin Singh
From: Robin Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 06:44:29 -0500

Tech Support
Test

Name

Robin
Singh

E-mail

[email-masked]

Phone Number

(+91) 8750960016

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

New delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Networking - advance
Hardware - Basic

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Na

Na

Na

Na

Previous Employer 1

Na

Na

Na

Na

Previous
Employer 2

Hcl tech

MIM analyst

30/09/2020

18000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Used a case management
tool
Did not interact with customers, supported internal
employees

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

Step 1:-
I'll check my internet connection.

Step 2:- If internet is working fine then I'll open a website in other browser.

Step 3:- if it is also not working then restarting my device.

Step 4:- check website in other device to check the website is accessible to all
Or not.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1. Turn on Bluetooth feature in both device.

2. Touch and hold Bluetooth.

3. Tap pair new device.

4.Tap the name of the Bluetooth device we want to pair.

5. Follow any on- screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

The ideal candidate tends to be passionate about their work
and get a lot of enjoyment and pleasure out of it.

On a scale of 1 - 5
please rate your fluency in spoken English

4