Subject: English Language Test - bikramjeet singh
From: bikramjeet singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 05:56:53 -0500

| | Foreign Language Screening Test

Name | bikramjeet singh    /  (+91) 9990152220    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer,
We apologize for the inconvenience you faced. We checked the status of your order, it was handed over to the courier company but the address provided by you was not correct, so it is not possible to dispatch your order without the correct address confirmation.
Kindly revert us with your full address so we dispatch your order on the right place..!!

THANKS YOU AND REGARDS
BABYSHOP.COM

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
We apologize for the circumstances you are going through. We are thankful to you for using the service of Homebox, we regret that the delivered cabinet was not in best condition, sometimes it was happened during delivery. But every possible solution will be provided to you by Homebox, our team will reach at your home within 5 days to analyze the condition of cabinet and satisfy to you by every aspects.

THANKS YOU AND REGARDS
HOMEBOX TEAM

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