Subject: English Language Test - Thangjam Somibina
From: Thangjam Somibina <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 05:12:35 -0500

| | Foreign Language Screening Test

Name | Thangjam Somibina    /  (+91) 6283635945    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good evening ma'am/sir
Your mentioned address has been incorrect as for the reason you are not able to recieved it till now.
It would be honoured if you make the necessary changes now with me
Thank you for contacting us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sorry for the inconvenience caused ,Sir
Please don't worry we will get it exchanged or refund the amount if you want.
Thank you for the cooperation
Have a nice day.

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