Subject: Tech Support Candidate - Sonali Chauhan
From: Sonali Chauhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 05:11:09 -0500

| | Tech Support Test

Name | Sonali Chauhan
E-mail | [email-masked]
Phone Number | (202001) 7247825776
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Aligarh
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Networking - advance

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | NA | | |
Previous Employer 2 | NA | | |

In your past experience you have (select all that applies)

Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all I will restart my device.
many basic problems can be solved simply by restarting your device.
Make sure Internet connection works open your browser.
Check if the website is down for everybody or just Me.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe Down from the top of the Screen.
Tap Bluetooth
Make sure Bluetooth is turned on.
Touch and hold Bluetooth
When your phone and bluetooth device are connected the Device Shows as connected

What according to you makes you a good candidate for customer service or technical support job?

Good employee

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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