Subject: Tech Support Candidate - Nikhil Dabas
From: Nikhil Dabas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 10 Mar 2022 05:08:47 -0500

| | Tech Support Test

Name | Nikhil Dabas
E-mail | [email-masked]
Phone Number | (+91) 8130346521
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Adarsh Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | N/A | N/A | N/A | N/A
Previous Employer 1 | Bizinnovativ Private Limited | Software Engineer | June 2018 | 15000
Previous Employer 2 | N/A | N/A | N/A |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly,
1. I will refresh the page.
2. I will make sure  is enable.
3. I will make sure cookies are enable
4. Clear my cache and cookies.
5. Check if my browser if up to date.
6. I will restart my web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Switch on the button on the bluetooth device.
2.Switch on the bluetooth setting in the mobile phone and check it is visible to all devices nearby.
3.After switching on the bluetooth in my phone i will search the name of the bluetooth speaker and then select the name on the list and then enter a pin or press ok if any permission required for pairing of the bluetooth speaker to my phone and then it will connect.

What according to you makes you a good candidate for customer service or technical support job? | I believe that i am a good candidate for customer service or technical support because i do have an experience of technical support and my ability to adapt and learn very quickly in any situation. I have a passion for success and goal oriented demeanor that would push me to accomplish my tasks. In all that, i can work well and communicate with others to contribute to team and company.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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