Subject: English Language Test - FASALU RAHMAN K P
From: FASALU RAHMAN K P <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Mar 2022 10:21:07 -0500

| | Foreign Language Screening Test

Name | FASALU RAHMAN K P    /  (+91) 9539130257    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,
Thank you for contacting babyshop.com.

Your order is processed and shipped on same day you have placed the order. Our courier partner has tried to deliver your order on the next day itself. The delivery was failed because of incorrect delivery address.

Sorry for the inconvenience caused. Please update your correct delivery address in our app or website. We will deliver your order as soon as possible.

Regards,

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thank you for contacting us!

Sorry for the inconvenience caused. We have registered your complaint with the product company. The company representative will contact you soon.

Regards,

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