Subject: Tech Support Candidate - Ashish Choudhary
From: Ashish Choudhary <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Mar 2022 08:53:59 -0500

| | Tech Support Test

Name | Ashish Choudhary
E-mail | [email-masked]
Phone Number | (0129) 9891358540
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Faridabad
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Firstly check your internet connection
2)You must sure that the website which you wants to open is exist or not
3)Check if the Website is Down for Everybody or Just Me

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1)Firstly check your speaker whether it is charged or not
2)After than enable your phone Bluetooth and speaker Bluetooth
3)Then paring will be started but you have to check that no Bluetooth is enable on any other device

What according to you makes you a good candidate for customer service or technical support job?

Show willingness to help,show to customers that you understand their frustrations by emphatized and symphatized them and give best options and recommendations to help the customer to satisfy their needs

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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