Subject: Arabic Language Test - Mahboob Alam
From: Mahboob Alam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Mar 2022 05:53:01 -0500

| | Foreign Language Screening Test

Name | Mahboob Alam     /  (+91) 8383010236    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | sir/mam we tried to reach at your location to give you your ordere handbag unfortunately our delivery boy is unable to find your location and contact u.kindly set and check your delivery location again and call on our contact no  to pick your order, and I would like to say so sorry for the late, I hope you will get you order as soon as possible.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer ,
I hope you are doing well
I have received a mail  from your side that you purchased a TV ,but unfortunately our installed a very poor and very scratches on the wire,  I would like to say so sorry for that inconvenience, please you don't worry ,our team will quickly  take action and resend a team who will settle well everything,
Our company promise you that you will not lose.
Thanks and best regards
E-commerce

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