Subject: Tech Support Candidate - pratik pandey
From: pratik pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Mar 2022 05:45:46 -0500

| | Tech Support Test

Name | pratik pandey
E-mail | [email-masked]
Phone Number | (+91) 9955276071
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support
Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies) | MS Windows - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Clay telecom | Executive | 2017 | 16000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Checking proper wifi , net speed, data
Please list the steps to connect a Bluetooth speaker to your mobile phone. | By switching both mobile and Bluetooth on and latching them on same same signal
What according to you makes you a good candidate for customer service or technical support job? | Patience, effective troubleshooting, good decision making
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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