Subject: Tech Support Candidate - Shivom Aggarwal
From: Shivom Aggarwal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Mar 2022 03:32:08 -0500

| | Tech Support Test

Name | Shivom Aggarwal
E-mail | [email-masked]
Phone Number | (+91) 9996673306
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Monitoring and troubleshooting

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HCL | Analyst | Working | 18500
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Following are the steps:
1. I will check internet is connected or not.
2. in case internet is notconnected, will connect it and then check.
in case still site will not open then i will click on diagnostic icon to troubleshoot it automatically.
3. If still not able to open then i will check DNS of site

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. In the Mobile go to settings
2. Now click on bluetooth icon
3. Turn it On
4. Check the list of available devices.
5. If our device does not appear to check that your speakers are on. If not, then switch on it
6. Our speaker name will appear on the list. Cluck on it pair both devices.

What according to you makes you a good candidate for customer service or technical support job?

I am passionate about my work and get a lot of enjoyment of it.
I try my best to give support to customer asap.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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