Subject: Tech Support Candidate - Mamta Sharma
From: Mamta Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 9 Mar 2022 03:22:52 -0500

| | Tech Support Test

Name | Mamta Sharma
E-mail | [email-masked]
Phone Number | (91) 8595840151
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Greater Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP
Production engineering

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Smc | Enginner | 4july | 29
Previous Employer 1 | Doubtnht | Bda | 21nov | 29
Previous Employer 2 | Byjus | Bda | 4march | 35

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | Firstly I will see where i m lacking i m filling tha app in proper manner or not after checking that issue I will adjust in proper manner may it can resolve by that
Please list the steps to connect a Bluetooth speaker to your mobile phone. | I did connect so many time
What according to you makes you a good candidate for customer service or technical support job? | Every person is perfect definately i will do that work by hard work and innate side
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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