Subject: English Language Test - Mohamed Aaseem
From: Mohamed Aaseem <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 22:50:42 -0500

Foreign Language
Screening Test

Name

Mohamed
Aaseem    /  (+91) 9445106448
/ [email-masked]

Whats your first
language

English

Based on your
understanding of situation 1 above, assuming you are the customer service
representative, please draft a response to customer's email. Please make sure
that your email is grammatically correct and properly formatted.

Sir/Mam,

We tried to reach your location to give your product but unfortunately our
delivery boy is unable to find your location.So,We kindly request you to check
your address and pick your order.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Dear Abdul,

We received your complaint regarding the damaged item you received as part of
your recent online order. We are sorry this has happened and we realize the
inconvenience this has caused you.

We have already shipped a replacement item to you at no cost and you should
receive that item within two business days.

We value your loyalty as a customer and would like to extend to you a ten
percent discount that can be applied to your next order.

Please let us know if there is anything we can do to make your shopping
experience easier with us and we thank you for your feedback.

Sincerely,

Homebox Team