Subject: Arabic Language Test - Tauseef Ahmad
From: Tauseef Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 22:36:34 -0500

| | Foreign Language Screening Test

Name | Tauseef Ahmad    /  (+91) 9936933772    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

1st situation.

Dear XXX,

Gritting of the day from Babyshop!!!

-Kindly accept our apology for the inconvenience.

Kindly be informed that the order is shipped to our end.
We are checking with the Courier team and will update you A.S.A.P.

Best Regards

2nd situation

Dear XXX,

Gritting of the day from XXX!!!

-Kindly accept our apology for the inconvenience.

Kindly be informed that the order is shipped to our end.

We have checked with our Courier team, and we found that the order was not delivered, because of the wrong location.
Kindly provide us with the right location for delivery.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

1st situation.

Dear Abdul,

Gritting of the day from Homebox!!!

-Please accept our apology for the inconvenience.

-Kindly be informed that we have sent the email to the installation team for the investigation, will update you ASAP.

2nd situation
Dear Abdul,

Gritting of the day from Homebox!!!

-Kindly accept our apology for the inconvenience.

We have checked with the installation team regarding the issue, and we found that during the installation time, the TV cabinet was scratched by the team member.

We would like to request you to replace the order and will send you the new order.

Best Regards

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