Subject: Arabic Language Test - Abdul Qadir Laskar
From: Abdul Qadir Laskar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 14:00:54 -0500

| | Foreign Language Screening Test

Name | Abdul Qadir Laskar     /  (91) 7989424163    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi
Sir/Ma&#039;am
Sorry for inconvenience issues,Actually our delivery boy tried  to reach out your location but unable to reach the address and contact.
Kindly send the correct address on [email-masked]. we will send your product as soon as possible.
For any queries or assistance,please contact us at [email-masked]
Thanks,
Team online

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul,
Thanks for reaching out. We are sorry for the inconvenience caused to you. Definitely, we will help you out.

We would be needing the order number of the product to retrieve your information. We will also be needing 2 clear photographs of the defective area. Please send these on [email-masked].

We will arrange a pickup of the defective product and after verification we will send the replacement as soon as possible.

Please feel free to reach out in case of any other queries.

Regards
Xyz
Senior Manager
Customer Relations
Homebox

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