Subject: Tech Support Candidate - Aditya ojha
From: Aditya ojha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 12:03:53 -0500

| | Tech Support Test

Name | Aditya ojha
E-mail | [email-masked]
Phone Number | (+91) 7903261667
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I live walking distance to office
Where do you currently live (area) | Gandhinagar
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Stayinfront Ind Pvt | Level 3 technical support Engineer | currently working | 21,000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. First of all, I will check the internet if it is connected or not if not then will connect and make sure it is working. if it working then
2. Open a new tab and check to see if I can load another website like google.com or mozilla.org.
If I can open another site, skip down to The problem only happens with certain websites.
If I can't open another site, continue on to the next step.
Launch another browser, like Internet Explorer or Microsoft Edge, and try to open the site you were having problems with.
If the site works in another browser, see The problem only happens in Firefox.
If the site doesn't work in another browser, check out The problem that happens in all web browsers.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

I will Place my Bluetooth device in pairing mode.

On the iPhone, I will open the Settings app.

then I will Select Bluetooth.

I will ensure that Bluetooth functionality is switched on. If the Bluetooth toggle switch is green, Bluetooth is enabled, and nothing needs to be changed. If not, then I will select the toggle to turn on Bluetooth.

Turning on Bluetooth in the Settings on an iPhone
i will Scroll down to Other Devices and look for the Bluetooth speaker on the list. Be patient, as it may take a moment to show up.

I wll make sure the Bluetooth speaker is in pairing mode during this time.

The Bluetooth settings screen on an iPhone
When the speaker appears, select the device name to connect. It takes a few seconds for the two devices to pair. When done, the status updates to Connected on the screen.

What according to you makes you a good candidate for customer service or technical support job? | It's all about my attitude in addition to your academic qualification, I am a soft-spoken, good listener, problem solver, helpful, team builder, and I know to engage people as well.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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