Subject: Arabic Language Test - Wasim Akram
From: Wasim Akram <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 11:53:14 -0500

| | Foreign Language Screening Test

Name | Wasim Akram    /  (586121) 9008372847    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

We are sorry for your inconvenience , could you please tell us your address that we can make on the right place sir.
Thank you very much for your great concern.
We are always in your service.
Have a nice day.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | We are always in your service sir, we are saddened hearing that you got some scratches on T.V .do not worry sir we are here to help you out and we will take care of this .and we will replace it as soon as possible.

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