Subject: English Language Test - Mohammed shoaib qaziya
From: Mohammed shoaib qaziya <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 11:41:16 -0500

| | Foreign Language Screening Test

Name | Mohammed shoaib qaziya    /  (+91) 9148607793    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello (customer name)
We're waiting to let you know that your order was processed and successfully shipped on dd/mm/yyyy but our courier service was unable to deliver your order because the address you provided was wrong.
We would like to let you know that your order has been cancelled , you won't charged for the cancell item.

Thank you for shoping
Warm regard!
(Market place name).

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Abdul
We recieved an email from you regarding damage item our quality chack team will come to your doorstep and if there is any proper reason than it will be replaced

Thank you for shoping
Warm regard!
(Market place name).

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