Subject: Arabic Language Test - Mohd maaz Maaz
From: Mohd maaz Maaz <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 11:30:27 -0500

| | Foreign Language Screening Test

Name | Mohd maaz Maaz    /  (276121) 8840645758    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,
Thank you for contacting us.

After assessing your situation it has become evident for me that the address provided in the order was wrong and that the courier company was unable to deliver the order.
As such we kindly ask you to reoder the particular item with the correct address.
If you have any further queries, feel free to contact us.

Mohd Maaz,
Customer Care Ececutive

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear customer,
Thank you for contacting us.

We would like you to know that your complaint about the recent order,  i.e, TV Cabinet has been registered successfully.
Our service will soon contact you to verify the problem and take the necessary actions the situation requires.
Meanwhile, if you have any further queries, feel free to contact us.

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