Subject: Tech Support Candidate - Abrar Ahmad
From: Abrar Ahmad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 11:26:52 -0500

| | Tech Support Test

Name | Abrar Ahmad
E-mail | [email-masked]
Phone Number | (+91) 8750556316
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Zakir Nagar, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | RASPL | Desktop Support L2 | 15-Feb.-2022 | 25000/INR
Previous Employer 1 | KCPL | Desktop Sopport L2 | 31-OCT-2018 | 16000/INR
Previous Employer 2 | ITS-Solutions | IT Support Engineer | 16-April-2018 | 15000/INR

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First check internet is accesible or not, If internet is accesible then Clear cache, Cokies and browsing history and restart the browser and restart the system.
If still it's not accesible, then we have to co-ordinate with network security team for the access.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First Turn on Speaker and press bluetooth button to turn on.
Turn on bluetooth of Mobile and select speaker and click on pair device after that give us notificatio, that both devices are connected to each other.

What according to you makes you a good candidate for customer service or technical support job? | I first gather info and facts from the customer, then identify and verify the issue. Next, I try common quick fixes. If that’s not successful, I use additional resources to research the issue. Once a solution is found, I perform appropriate repairs or replacement if necessary. After the solution is implemented, I test thoroughly to ensure everything is OK.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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