Subject: Arabic Language Test - Mohammad Aamir
From: Mohammad Aamir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 11:11:23 -0500

Foreign Language
Screening Test

Name

Mohammad
Aamir    /  (91) 9555454756    / [email-masked]

Whats your first language

Arabic

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

I will express my sincerest apologies immediately and tell the
customer that his/her order is getting my utmost attention and priority.

I will try to make him/her understand. For example; the conversation from my
side may go as follows:-

"Okay Sir / Ma'am, I will do my utmost to get your order to you as quickly as
possible. I see there is a delay. I apologize sincerely. I will call you once it
has been packed and once it has left our shop. Please be so kind to wait a
little longer. I will keep in touch with you each step of the process."

The person will realise,it was human error and you did everything possible to
settle the issue as best you could.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Hi Abdul thank you for contacting us. we are
really sorry for the inconvenience you have gone through. We don't want this
experience for our customers.Kindly note down that you can defer the scratched
product within two weeks through internet, or we will attend to collect your
order to you and our partner would come by express mail to take the product
within two days, We will contact you later and don't hesitate .We are with you
all the time. Have a great day.