Subject: Tech Support Candidate - Sohail Hayat
From: Sohail Hayat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 09:20:38 -0500

Tech Support
Test

Name

Sohail
Hayat

E-mail

[email-masked]

Phone Number

(+91) 7903247793

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ranchi

Which best describes
your Technical Support capabilities

I've worked in Level 1 tech
support

Please tell us which areas below are you comfortable
and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking -
basic
Speakers & Audio

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Artificial Brilliaqnce

Technical Support

Jan

20,000

Previous Employer 1

Previous
Employer 2

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat
Used a case management tool

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

Step1: I will check that am I opening a valid
website. If Yes.

Step2: I will check my Internet connectivity. If it is not connected I will do
connect.

Step3: If my laptop already connected to the internet, then I will try to open
the website in different browser.

Step 4: If it's still not working then there might be the server problem.

Step 5: I will wait for a minute and try to open again, Now it have the
possibility to open the website.

Please list the steps
to connect a Bluetooth speaker to your mobile phone.

Step 1: I
will turn on of my Bluetooth speaker.

Step 2: Then I will turn on Bluetooth of my mobile phone.

Step 3: I will search Bluetooth speaker device to my my mobile phone on clicking
the search Bluetooth device.

Step 4: Then I will click on the device name that I want to connect.

Step 5: It will reflect to pair with code. Then I will  type the code to
connect.

Step 6: Bluetooth is connected.

What according to you makes you a good candidate
for customer service or technical support job?

I have a
good communication skill. I have the ability to complete my work in a time. I
believe in hard working and smart working too. I have that patience to solve
difficult work.

On a scale of 1 - 5 please rate your
fluency in spoken English

4