Subject: Tech Support Candidate - Prashant Yadav
From: Prashant Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 08:07:41 -0500

| | Tech Support Test

Name | Prashant Yadav
E-mail | [email-masked]
Phone Number | (+91) 8826889689
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | East Kidwai Nagar
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | Teleperformance | Agent | 24/01/2022 | 30000
Previous Employer 2 | Acer Business Solutions | Associate | 08/09/2021 | 23000

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1. Refresh the page.
2. I will make sure if JavaScript is enabled or not.
3. Make sure cookies are enabled.
4. Clear your cache and cookies.
5. Try different browser.

If the problem still persists, I would turn off and unplug the router.
After waiting for 10 seconds I will plug the connections and switch on the router.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Switch on the Phone's bluetooth.
2. Power on the speaker(The device will be in pairing mode)
3. Pair with the speaker using phone.
It will show device is connected

What according to you makes you a good candidate for customer service or technical support job?

I have done Bachelor's in computer science. And I have worked as well in technical support. So I think it makes me the good candidate for the job.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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