Subject: Tech Support Candidate - ANIKET SINGH
From: ANIKET SINGH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 06:41:13 -0500

| | Tech Support Test

Name | ANIKET SINGH
E-mail | [email-masked]
Phone Number | (88267) 75887
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | MEERUT
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Logic Fruit Technologies | Hardware and Networking Engineer | 30/12/2021 | 32 K
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with customers over Live Chat
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

First of all we have to take the following steps.
Check the hardware.
Use ip configuration.
Use ping and tracert.
Perform a DNS check.
Contact the ISP.
Check on virus and malware problem.
Review database logs.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth.
Tap to pair new device.
Tap the name of bluetooth device.
Follow any on screen instruction.

What according to you makes you a good candidate for customer service or technical support job?

Positive language about the customer.
Adherence to maintain composure and professionalism.
Specific tools and system.
Patience and problem solving skill.
Energetic peraonality.
Customer focused
Teamwork abilities.
Desire to improve the company.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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