Subject: Tech Support Candidate - Anuj Tiwari
From: Anuj Tiwari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 06:36:40 -0500

Tech Support
Test

Name

Anuj
Tiwari

E-mail

[email-masked]

Phone Number

(0) 9997709856

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

UNNAO

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows - Basic

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Chauhan Automobiles

Workshop manager

Currently
working

16000

Previous Employer 1

Parnav vikas india private
limited

Junior engineer

March 2020

12500

Previous Employer 2

Na

Na

Na

In your past experience you have
(select all that applies)

Did not interact with
customers, supported internal employees

Situation: You are
trying to open a website (www.ndtv.com) on your browser, and you get an error.
As a computer user, please tell us all the steps you will take in logical order
to troubleshoot the problem. Please answer in Grammatically correct
english.

While opening the website it depends on the kind
of error we are getting ,if its realated to the internet i will check if the
computer is connected to wifi or internet if its connected then i will check if
I am getting issues with the particular website or others as well if the issue
is just with a website i will check again if its typed correctly and the page is
not under restricted websites apart from that will try to open it in incognito
mode and see if it works if it does bot work and all other websites are working
then it must be an issue with server and will wait to check back later ,

If the issue is with all the websites as well then we need to check internet
settings if TSL and other security features are on default mode not changed to
block websites .These are the basic things i will try and check

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

1) first Turn on power of bluetooth speaker

2)  Open bluetooth option in mobile phone

3) search bluetooth device

4) As  phone's bluetooth search bluetooth speaker with some name

5) click on connect option in phone

6) click "ok" on pairing option ,hence our bluetooth speaker is ready to
use

What according to you makes you a good candidate
for customer service or technical support job?

I have
problem solving skills and  i make every possible effort to solve problems
with efficient and easier way

On a scale of 1 - 5
please rate your fluency in spoken English

3