Subject: Tech Support Candidate - Neha Sharma
From: Neha Sharma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 06:01:49 -0500

| | Tech Support Test

Name | Neha Sharma
E-mail | [email-masked]
Phone Number | (91) 9149366970
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Currently in Mathura- but I will reallocate to noida
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

Networking - basic
Networking - advance
Speakers & Audio
VoIP
Outlook,portal, teams and vpn issues

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Cognizant | Process executive | | 20k
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we will open new tab and check to see if another website like google.com or Mozilla.org  are able to open. If not then open another site to continue on to next step.

And sometimes problem arises because of

The connection was interrupted or the connection was reset and connection has timed out

Resolution- click on menu button to the menu panel.
Click history and select clear recent history.
And then in drop-down and select everything  and then select both cookies and cache. And make sure other items you want to keep are not selected.

Then click ok.

And close the website. Then open and try again

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Firstly put your bluetooth device on pairing mode by pressing power button or pairing button.

And there are different steps for iphone and Android.

Android- go to settings - connected devices-bluetooth. Select pair new device and then tap the speakers name.

What according to you makes you a good candidate for customer service or technical support job?

I'm confident about this profile because I have worked for this same profile more than 2 years. In domestic and
in international with emails and call. And handled third party as well with patience and provided resolution as possible from my end with SLA.

Thank you.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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