Subject: Tech Support Candidate - Rajiv Kori
From: Rajiv Kori <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 04:26:31 -0500

| | Tech Support Test

Name | Rajiv Kori
E-mail | [email-masked]
Phone Number | (022) 7021931481
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Airoli, Navi Mumbai
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
MacOS
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Bharat petroleum corporation limited | Graduate apprentice | 31/12/2021 | 25000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Step 1 : As a common user , if I'll get an error in opening any website. Then I will check properly that , whether I have written the website properly or not.
Step 2 : If there appears a troubleshooting option then I will click on that

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Step 1 : Power ON your speaker
Step 2 : Switch the speaker to Bluetooth mode.
Step 3 : Power ON your Bluetooth in your mobile phone.
Step 4: Search for the speaker name in your mobile phone.
Step 5 : select the Bluetooth name which represents the speaker and it will be connected  after.

What according to you makes you a good candidate for customer service or technical support job? | According to the candidate who is aware of technical knowledge and has a good communication skills is suitable for the job of technical support or customer service job.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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