Subject: Tech Support Candidate - Imraan Ali
From: Imraan Ali <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 03:37:32 -0500

| | Tech Support Test

Name | Imraan Ali
E-mail | [email-masked]
Phone Number | (91) 9927420156
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | New Ashok Nagar New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | OFFICE KISAN FINANCE LDT | Senior executive IT | | 18k
Previous Employer 1 | Aforserve LDT | Customer Support Engineer | 31 Mar 2021 | 14k
Previous Employer 2 | NIIT LDT | Desktop support Engineer | 35 Aug 2018 |

In your past experience you have (select all that applies)

Interacted with customers over Email
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First I will check my internet connection

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the mobile screen
Tap Bluetooth.

Make sure Bluetooth is turned on.
Touch the hold Bluetooth.
In the list of paired devices tap a paired but unconnected devices.
When your phone and the Bluetooth device are connected the device shows as connected

What according to you makes you a good candidate for customer service or technical support job? | Good understanding with clients.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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