Subject: Tech Support Candidate - Dheeraj Saini
From: Dheeraj Saini <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 02:18:53 -0500

| | Tech Support Test

Name | Dheeraj Saini
E-mail | [email-masked]
Phone Number | (91) 7011904533
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I have my own 2/4 wheeler transport
Where do you currently live (area) | Ghaziabad
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
Linux

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | HDB financial services | Senior collection officer | 2/2022 | 17k
Previous Employer 1 | Pentl technology | Senior customer care executive | 12/2019 | 12k
Previous Employer 2 | Karvy data management services | Senior customer service executive | 3/2018 | 10k

In your past experience you have (select all that applies) | Interacted with Domestic customers on Phone

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1 chek internet connection
2 read and understand the error
3 if browser supported
4 restart the system
5 clear browser history and cookies
6 refresh the system and browser
7 then again trying to open website
8 if open the website so clear error
9 otherwise call to customer care.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1first blutooth on both devices mobile and speaker
2 check Bluetooth settings and search speaker device name
3 click to connect button and wait for pair the device
4 device paired and show connected
5 start the music in mobile
6 check and increase speaker volume
7 successful complete

What according to you makes you a good candidate for customer service or technical support job?

1 I am a active listener, I can understand customer queries easily and resolve ASAP.
2 I have knowledge of trableshooting in DishTV DTH customer service
3 I have good technical knowledge in software
4 I have flexible nature
5 work independently
6 I am learn new skills quickly

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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