Subject: Tech Support Candidate - Areeb Ul shafiq
From: Areeb Ul shafiq <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 8 Mar 2022 01:42:18 -0500

Tech Support
Test

Name

Areeb Ul
shafiq

E-mail

[email-masked]

Phone Number

(+91) 7006328074

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Greater noida sector 16C near
gaur city 2

Which best describes your Technical Support
capabilities

I don't have Tech Support experience, but I am
confident with my skills I can do it

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

Networking - basic
Networking -
advance
Hardware - Basic
VoIP
Routing, switching, troubleshooting on
these devices

Please give us details of your last 3 employments
including current. If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

NA

NA

NA

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

FIRST OF ALL I WILL CHECK IF MY INTERNET IS
WORKING.

ARE ALL THE LIGHTS ON MY ROUTER GREEN.

2 STEP: I WILL MAKE SURE I AM CONNECTED TO THE SAME SSID THAT MY ROUTER IS
HAVING.

3 STEP: I WILL OPEN OTHER WEBSITE EXCEPT WWW.NDTV.COM AND CHECK IF THAT IS
OPENING.

4 STEP: IF THAT IS OPENING THEN IT IS DEFINITELY RELATED TO THE DNS OF THAT
PARTICULAR WEBSITE.

5 STEP: I WILL FIRST RESTART MY INTERNET CONNECTION.

6 STEP: IF IT STILL DOES NOT WORK,I WILL CLEAR MY BROWSER 'S CACHE AND
COOKIES.

7 STEP: THEN I WILL FLUSH DNS.

8 STEP: IF STILL IT IS NOT WORKING,THEN CHANGING THE DNS SERVER IS THE LAST
RESORT.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Step 1: open the Bluetooth of the mobile device
so that it would be discoverable.

Step 2: power on the Bluetooth speaker.

Step 3: on the mobile search for the same Bluetooth device.if it appears on the
Bluetooth section.

Step 4: click on it and pair the device first.

Step 5: once paired use the speakers. The Bluetooth speakers are
connected.

What according to you makes you a good candidate
for customer service or technical support job?

According
to me i have a deep knowledge of networking. And i found myself more inclined
towards the troubleshooting the issues. It gives me pleasure.

I believe if you like doing something,you should focus on that only that will
not only make you happy, however it will make you very sound in that particular
field and you will work really honestly and return it is a win win
situation.

I believe i am perfect for this role as of now.

Thank you!

On a scale of 1 - 5 please rate your fluency in
spoken English

4