Subject: Tech Support Candidate - SURAJ BHAT
From: SURAJ BHAT <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Mar 2022 04:19:46 -0500

| | Tech Support Test

Name | SURAJ BHAT
E-mail | [email-masked]
Phone Number | (91) 9571652877
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | uttam nagar
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | AVS MULTISOFT | TSR | WHEN EVER REQUIRED | 18000
Previous Employer 1 | ARCGATE | RA | 11/09/2020 | 15100
Previous Employer 2 | N/A | N/A | N/A | N/A

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

1) Check whether connect with an ethernet cable
is proper or not.

2) Run your computer's internet troubleshooter

3) Check to ping your IP in cmd for that you need to first open cmd and then type ip config command you assigned IP will be displayed and then just type ping whatever your IP is if its working properly it will display response on screen.

4) check DNS settings

5) check wether firewall is not allowing this
particular website to open or not due to some
malfunction.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1) Go to Settings > Connected devices > Bluetooth.
Select Pair new device and then tap the speaker's
name.

What according to you makes you a good candidate for customer service or technical support job? | Problem solving capability and Curiosity to find best solution towards problems and Parallel constant learning.
On a scale of 1 - 5 please rate your fluency in spoken English | 3

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