Subject: Tech Support Candidate - Lucky Dawas
From: Lucky Dawas <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 5 Mar 2022 03:53:42 -0500

| | Tech Support Test

Name | Lucky Dawas
E-mail | [email-masked]
Phone Number | (91) 7351686748
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | | | |
Previous Employer 1 | Cyient zLimited | JR. GIS Engineer | 31-03-2021 | 15000
Previous Employer 2 | | | |

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

See if the Problem Is on Your End or Theirs
Browse a Cached Version of the Page
Disable Add-Ons
Check Another Browser or Incognito Window
Fix Your DNS

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Make sure Bluetooth is turned on.
Touch and hold Bluetooth.
In the list of paired devices, tap a paired but unconnected device.

What according to you makes you a good candidate for customer service or technical support job? | To me, customer service means ensuring that the client or customer has the best experience possible
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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