Subject: Tech Support Candidate - Ravi Pandey
From: Ravi Pandey <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Mar 2022 13:10:31 -0500

| | Tech Support Test

Name | Ravi Pandey
E-mail | [email-masked]
Phone Number | (91) 8539979423
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Noida sector 16
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Windows administration

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Wipro | Desktop L2 | | 12000
Previous Employer 1 | Teksys | Desktop L1 | Sep 2021 | 11000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

I can Troubleshoot below steps.
1.I can check internet connection in computer.
2.Sometimes some URL not access due to cache and history.so second step is to delete cache from browser.
3.opn a new Tab in browser or close browser and then reopen that browser and try to access that particular URL link.
4. If I Use proxy for internet suffering so I can check proxy.
5. Some time URL blocked by zscalar.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. Turn on Bluetooth in Mobile and Bluetooth speaker also.
2.Search that speaker in Mobile phone in Bluetooth devices. And send request for pairing.
3. Now pairing is ok then speaker connected to the mobile phone.

What according to you makes you a good candidate for customer service or technical support job? | I can Troubleshoot every types of issue in system.I have knowledge about windows administration.I can also reset CDR.etc
On a scale of 1 - 5 please rate your fluency in spoken English | 2

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