Subject: Tech Support Candidate - Rangilal Yadav
From: Rangilal Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Mar 2022 07:47:10 -0500

| | Tech Support Test

Name | Rangilal Yadav
E-mail | [email-masked]
Phone Number | (055) 8750773575
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | TPRS consultant Pvt ltd | FMS engineer | |
Previous Employer 1 | Afsorve | Desktop support Engineer | |
Previous Employer 2 | Vinyak comprehensive Pvt ltd | Desktop support Engineer | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First we should check my internet connected or not, if connected then we should check our proxy may be proxy is blocking this site.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First on our mobile Bluetooth then check on bluetooth on our Laptop, if both sides bluetooth on it will show the device name and we can connect easly.
What according to you makes you a good candidate for customer service or technical support job? | Technical support.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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