Subject: Tech Support Candidate - Kulroop Yadav
From: Kulroop Yadav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Mar 2022 03:35:18 -0500

Tech Support
Test

Name

Kulroop
Yadav

E-mail

[email-masked]

Phone Number

(+91) 9548749184

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Lucknow

Which best describes your Technical Support capabilities

I've worked in Level 2 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows OS - Advanced
MS Windows -
Basic
Networking - basic
Hardware - Basic
Hardware -
Advanced
Speakers & Audio
VoIP

Please give us
details of your last 3 employments including current. If you've not worked in 3
companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

HCL Technologies

Analyst

Presently Working

20000

Previous Employer 1

Worldwide College
Association

Manager

30-Oct-2018

18000

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

If i am not able to open a
website then first I need to refresh the page and make sure java script is
enabled. Then i need to check if cookies enable and if required, clear cache and
cookies and restart browser. If still not working then we need to try a
different web browser and check if website down globally.

Please
list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the Speaker and long press the bluetooth button on
speaker

Switch on bluetooth on mobile phone

Go to settings in your phone and select bluetooth pairing and wait for the
device to connect.

What according to you makes you a
good candidate for customer service or technical support job?

According to me a person with good communication and who
listen properly a customer and resolve issue within least time with proper
customer satisfaction is a good candidate for technical support
job.

On a scale of 1 - 5 please rate your fluency in
spoken English

5