Subject: Tech Support Candidate - Shubham Gupta
From: Shubham Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Mar 2022 02:32:56 -0500

Tech Support
Test

Name

Shubham
Gupta

E-mail

[email-masked]

Phone Number

(91) 7771877377

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I have my own 2/4 wheeler transport

Where
do you currently live (area)

Ashok vihar, Delhi

Which best describes your Technical Support capabilities

I've worked in Level 1 tech support

Please tell us which
areas below are you comfortable and confident in your support abilities: (select
all that applies)

MS Windows - Basic
Networking -
basic
Hardware - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

Teleperformance

Technical support

28 feb
2022

Previous Employer 1

Concentrix daksh

Customer
care

29
sept 2021

Previous Employer 2

In your past experience you have
(select all that applies)

Interacted with International
customers on Phone
Interacted with customers over Email
Interacted with
customers over Live Chat

Situation: You are trying to open a
website (www.ndtv.com) on your browser, and you get an error. As a computer
user, please tell us all the steps you will take in logical order to
troubleshoot the problem. Please answer in Grammatically correct
english.

First, let's figure out where the problem is

With a little detective work, we can narrow down the cause of the problem.

Open a new tab and check to see if you can load another website like google.com
or mozilla.org.

If you can open another site, skip down to The problem only happens with certain
websites.

If you can't open another site, continue on to the next step.

Launch another browser, like Internet Explorer or Microsoft Edge, and try to
open the site you were having problems with.

If the site works in another browser, see The problem only happens in
Firefox.

If the site doesn't work in another browser, check out The problem happens in
all web browsers.

Please list the steps to connect a
Bluetooth speaker to your mobile phone.

Go to
Settings and turn on Bluetooth. In Bluetooth click “Pair new device”. When
you see your JBL device come up in the list, tap it and it should be paired with
your phone.

What according to you makes you a good candidate
for customer service or technical support job?

Great
customer service means following best practices like valuing customers' time,
having a pleasant attitude, and providing knowledgeable and resourceful
resources, but that you also take things a step further to exceed — rather
than just meet — expectations.

On a scale of 1 - 5
please rate your fluency in spoken English

4