Subject: Tech Support Candidate - Anjum hoda
From: Anjum hoda <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Mar 2022 02:22:00 -0500

| | Tech Support Test

Name | Anjum hoda
E-mail | [email-masked]
Phone Number | (+91) 7544060697
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | BANKA
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | MEDI ASSIST | Technical support | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | As a computer user, If I am trying to open a website in my computer, but I am getting the some error in the website while open the ndtv website. We should take some logical step for troubleshoot the problem, like update the browser and try again to open the website after that I am getting same error then I have to restart the device and try again after that getting the same error then I have to clear the cache, cookies and browsing history after that getting the some error then I have to book a ticket regarding the error and send to the respected technical support department.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

When I am going to connect the Bluetooth speaker with our phone, we have follow the rule step by step.
Touch and press the Bluetooth speaker power botton and put the Bluetooth speaker in pairing mode and switch on the mobile phone Bluetooth and wait for phone connect with Bluetooth after connected the Bluetooth speakers with phone play the music and enjoy the music.

What according to you makes you a good candidate for customer service or technical support job? | I love to dealing with customer. I enjoy the interaction with people. I well suited for technical support job because I already work in this field so I can easily understand the issue of customer. I am able to give the resolution as per customer voice.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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