Subject: Tech Support Candidate - Bollepally Chatrapathi Shivaji
From: Bollepally Chatrapathi Shivaji <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 4 Mar 2022 01:49:21 -0500

| | Tech Support Test

Name | Bollepally Chatrapathi Shivaji
E-mail | [email-masked]
Phone Number | (0) 7659814353
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | hyderabad
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Healthplix | BDM | 28/02/2022 | 23000
Previous Employer 1 | Adroit New tech Solutions | Customer Represtative | 10/10/2019 | 17000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Many basic problems can be solved simply by restarting your device. This clears caches, and forces the device to re-load the program or web page you may be having issue with, rather than use something that may be partially wrong.
Open your browser. In the address bar at the top, type in www.ndtv.com, then push enter or return

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1.Put your Bluetooth Speaker in pairing mode.
2.Swipe down from the top of your Android device with two fingers.
3.Tap and hold the Bluetooth icon.
4.Turn on Bluetooth.
5.Tap your Bluetooth speaker on your Android device.
6.Tap on new device
7.Pair the device and connect use

What according to you makes you a good candidate for customer service or technical support job?

1- Detail knowledge about the product / services  offered.

2 - Effective communication skills.

3 - Patience to listen customer.

4 - Good sense of humor.

On a scale of 1 - 5 please rate your fluency in spoken English | 5

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