Subject: Tech Support Candidate - Rohit Rawat
From: Rohit Rawat <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 3 Mar 2022 03:36:32 -0500

| | Tech Support Test

Name | Rohit Rawat
E-mail | [email-masked]
Phone Number | (+91) 8826640997
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | noida city centre
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | tech mahindra | tech support | | 29,782
Previous Employer 1 | capegemini | tech support | | 16000
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | you can fix a website not working error by clearing the cookies and cached data stored by your web browser. If it still doesn't work, try uninstalling the web browser. Use CCleaner to remove the leftover files and reinstall the web browser.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Swipe down from the top of the screen.
Touch and hold Bluetooth .
Tap Pair new device. If you don't find Pair new device, check under "Available devices" or tap More. Refresh.
Tap the name of the Bluetooth device you want to pair with your device.

What according to you makes you a good candidate for customer service or technical support job? | Tech support agent manage, maintain, and repair IT systems. Responsible for diagnosing and repairing faults, resolving network issues, and installing and configuring hardware and software. I have a strong characteristic and spirit for good and sound customer service. I am able to work with people and i have strong communication skills.
On a scale of 1 - 5 please rate your fluency in spoken English | 5

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