Subject: Tech Support Candidate - Charanjeet Singh
From: Charanjeet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Mar 2022 09:28:43 -0500

| | Tech Support Test

Name | Charanjeet Singh
E-mail | [email-masked]
Phone Number | (+91) 9728696069
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute using other transport like Rickshaw
Where do you currently live (area) | Gurgaon
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Hardware - Basic
Speakers & Audio
SAP

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Startek | Customer care executive | 7 March | 26000
Previous Employer 1 | | | |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First, I'll check if the internet is connected. If the internet is not connected, then I'll make sure to connect the device to the internet. If the internet is connected, I'll make sure to clear the cache and cookies. It helps in running the websites smoothly.
Please list the steps to connect a Bluetooth speaker to your mobile phone. | First I'll switch on the bluetooth of the mobile phone. Then I'll switch on the bluetooth of the speaker. On my mobile phone I'll be able to see the bluetooth nearby my mobile phone. Then I'll click on the bluetooth of the speaker. Hence it will connect to the mobile phone.
What according to you makes you a good candidate for customer service or technical support job? | Giving my best and make sure to provide best support to each customer in regards to technical knowledge.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

| |