Subject: Tech Support Candidate - Salman NA
From: Salman NA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Mar 2022 03:32:43 -0500

| | Tech Support Test

Name | Salman NA
E-mail | [email-masked]
Phone Number | (+91) 8756226198
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Okhla
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
MacOS
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies) | Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Firstly we would have to check internet connection.
If we are connected with wifi so we would  have to check router either it is properly working or not if not restart the router.
If we are connected with LAN cable so we should check the plug-in in system is proper or not if not plug-in properly.
If everything is ok you have to check website name either it is correctly entered or not if not correct it.
We have to check blacklist in router it shouldn't in blacklist by mistake it could be happen by someone.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

ON speaker's bluetooth.
ON mobile's bluetooth.
Search the bluetooth name of speaker in a mobile.
Click on speaker's bluetooth name and connected

What according to you makes you a good candidate for customer service or technical support job?

Beacause I am from information Technology so I have background knowledge of the system and networking so I am familiar from IT and software installation.
I have completed training in cybersecurity and vulnerability assessment and penetration testing where I learnt how to secure the system how to operate it.

So as for as IT support is concern I think I am better to being a part of technical support team

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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