Subject: Tech Support Candidate - Aakansha Singh Patel
From: Aakansha Singh Patel <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Mar 2022 03:17:18 -0500

Tech Support
Test

Name

Aakansha
Singh Patel

E-mail

[email-masked]

Phone Number

(243001) 7505199836

Do you have your own
transportation (2 or 4 wheeler) or are you able to commute to office without
using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15
Metro Station

I can commute only using Metro

Where
do you currently live (area)

Bareilly Uttar Pradesh

Which best describes your Technical Support
capabilities

I've worked in Level 1 tech support

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic

Please give us details of your last 3
employments including current. If you've not worked in 3 companies, please enter
NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

NA

Previous Employer 1

Doubtnut

BDA

November
2021

22000

Previous Employer 2

Quality Engineers

Intern as a
design Engineer

July 2020

41000

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your
browser, and you get an error. As a computer user, please tell us all the steps
you will take in logical order to troubleshoot the problem. Please answer in
Grammatically correct english.

1) First we have to chk
properly that internet should be on and working.

2) To open in browser firstly we type the link or we can copied the link in
browser than press the enter tab.

3) If it us not opening than we can refresh that link by pressing the refresh
tab.

3) We can try another link to open in browser firstly we type the link or we can
copied the link in browser than press the enter tab.

4) If another link is opening well then might be first link have the cache
issues.

5) Problem can be both side at our end or theirs also.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

1) Swipe down from  the top of the screen.

2) Swith on the Bluetooth.

3)Touch and hold Bluetooth.

4) In the list of paired devices, tap a paired but unconnected devices.

5) When our phone and Bluetooth device are connected  the device shows as
"connected".

What according to you makes you a good candidate
for customer service or technical support job?

Firstly
we have to understand the need of the customers, then we should generate the
need in the customers so they find how our product is best for them in the both
ways economically and the functions of the product. Ultimately customer
satisfaction should be our goals that it will help in our future sales as
well.

On a scale of 1 - 5 please rate your fluency in
spoken English

4