Subject: Tech Support Candidate - Kalpana Singh
From: Kalpana Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Mar 2022 01:34:43 -0500

| | Tech Support Test

Name | Kalpana Singh
E-mail | [email-masked]
Phone Number | (91) 6392830249
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | lucknow
Which best describes your Technical Support capabilities | I've worked in Level 1 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Networking - basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | NA | NA | NA
Previous Employer 1 | NA | NA | NA | NA
Previous Employer 2 | NA | NA | NA | NA

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | I will try to find out what type of error is that search regarding that  error why I am getting that error and will try to resolved the problem.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

1. make sure you have on the bluetooth of your phone.
2. search the on the bluetooth devices to connect the device.
3. select the device and tap on the device name to connect it.
4. if the device is boat handset you need to press the button continuesly for a while to get connected.

What according to you makes you a good candidate for customer service or technical support job?

1.Customer's problem resolution should be given in as soon as possible.
2.If the problem is big cannot be resolved on your end it should be forwarded to further team.
3. Humble conversation.
4. One should be ready to deal with different type of clients.
5.One should reply prompt as soon as the customer calls for support.

On a scale of 1 - 5 please rate your fluency in spoken English | 4

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