Subject: Tech Support Candidate - Sriram Baliga
From: Sriram Baliga <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Wed, 2 Mar 2022 01:20:36 -0500

| | Tech Support Test

Name | Sriram Baliga
E-mail | [email-masked]
Phone Number | (+91) 8147336569
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Belgaum Karnataka
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | NA | | |
Previous Employer 1 | Homeflic Wegrow | Sales And Marketing Intern | 22/11/2021 |
Previous Employer 2 | | | |

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | So, First of all I would check my internet connection. Also I would check that I am not connected to any kind of VPN either through my brower or directly through my system. Even after that I get an error and I'm not able to get into the website. I would use "https//:" and try to get into the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Switch on the buletooth device.
Make sure it's in pairing mode.
In the mobile make sure you switch on the bluetooth.
Go to bluetooth
Search of Available devices
Check for the name of the speaker.
Pair it with that speaker.
Once paired you are ready for doing your work.

What according to you makes you a good candidate for customer service or technical support job? | According to me, I have relevent skills for the job. I am a passive learner, I can understand most of the the things just by looking at it once. I have also prior harware and software knowledge. I also have very good communication skills. Also I'm fluent in English.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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