Subject: Tech Support Candidate - Mahima Mittal
From: Mahima Mittal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Mar 2022 05:33:01 -0500

Tech Support
Test

Name

Mahima
Mittal

E-mail

[email-masked]

Phone Number

(91) 7500009586

Do you have your own transportation
(2 or 4 wheeler) or are you able to commute to office without using Metro? Our
office is located in Noida Sector 2, near Noida - Sector 15 Metro
Station

I can commute using other transport like
Rickshaw

Where do you currently live (area)

Modinagar, Ghaziabad

Which best describes
your Technical Support capabilities

I don't have Tech Support
experience, but I am confident with my skills I can do it

Please
tell us which areas below are you comfortable and confident in your support
abilities: (select all that applies)

MS Windows OS - Advanced
MS
Windows - Basic
Networking - basic
Networking - advance
Hardware -
Basic
Hardware - Advanced
Speakers & Audio
VoIP

Please give us details of your last 3 employments including current.
If you've not worked in 3 companies, please enter NA

Name of Company

Designation

Last
working day

Monthly Salary (inhand)

Current
Employer

merino consulting services limited

Associate consultant

NA

24000

Previous Employer 1

NA

NA

NA

NA

Previous
Employer 2

NA

NA

NA

NA

In your past experience you have
(select all that applies)

Interacted with Domestic
customers on Phone
Interacted with International customers on
Phone
Interacted with customers over Email
Interacted with customers over
Live Chat

Situation: You are trying to open a website
(www.ndtv.com) on your browser, and you get an error. As a computer user, please
tell us all the steps you will take in logical order to troubleshoot the
problem. Please answer in Grammatically correct english.

1. Open a
new tab and check to see if you can load another websites.

If yes then,

Try to open that link in incognito window, as sometimes confidential websites
only works in private mode.

But if any other websites are not loading then try to fix your internet
connection and you ca also turn your wifi off and then reboot it to work
better.

Please list the steps to connect a Bluetooth speaker
to your mobile phone.

Turn the blutooth on of both the devices.

Touch and hold Bluetooth .

Tap Pair new device. If you don't find Pair new device, check under "Available
devices" or tap More. Refresh.

Tap the name of the Bluetooth device you want to pair with your device.

Follow any on-screen instructions.

What according to
you makes you a good candidate for customer service or technical support
job?

I am good at communicating and making good relationship with
the clients.

I am good at hardware and connections.

I am a soft spoken, good listener, problem solver, helpful, team builder
personality and know how to engage the people well.

On a scale of 1 - 5 please rate your fluency in
spoken English

5