Subject: Tech Support Candidate - Sandeep Kumar Verma
From: Sandeep Kumar Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Mar 2022 05:15:19 -0500

| | Tech Support Test

Name | Sandeep Kumar Verma
E-mail | [email-masked]
Phone Number | (110062) 8810606416
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Sangam Vihar South Delhi
Which best describes your Technical Support capabilities | I don't have Tech Support experience, but I am confident with my skills I can do it

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows - Basic
Linux
Networking - basic
Networking - advance
Hardware - Basic
Hardware - Advanced

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Na | Na | Na | Na
Previous Employer 1 | Na | Na | Na | Na
Previous Employer 2 | Na | Na | NA | Na

In your past experience you have (select all that applies)

Interacted with International customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english.

Make sure the internet connection
Make sure your web browser is up to date
Restart your web browser
Try a different web browser
Clear your cache and cookies
Refresh the page

Please list the steps to connect a Bluetooth speaker to your mobile phone.

First we have to Swipe down from the top of the screen.
Then Make sure Bluetooth is turned on.
And then after Touch and hold Bluetooth.
In the list of paired devices, tap a paired but unconnected device.
When your phone and the Bluetooth device are connected, the device shows as "Connected."

What according to you makes you a good candidate for customer service or technical support job?

Its all about your attitude in addition to your academic qualification, like you should be soft spoken, good listener, problem solver, helpful, team builder and know how to engage the people well.

Technical support specialists provide assistance to customers experiencing technical, software and/or hardware problems. Technical support duties and responsibilities typically include answering customers’ technical questions via phone and email, and diagnosing and troubleshooting various technical issues.

On a scale of 1 - 5 please rate your fluency in spoken English | 3

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