Subject: Tech Support Candidate - Ketan Sah
From: Ketan Sah <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 1 Mar 2022 02:20:31 -0500

| | Tech Support Test

Name | Ketan Sah
E-mail | [email-masked]
Phone Number | (+91) 9625109096
Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station | I can commute only using Metro
Where do you currently live (area) | Chattarpur, New Delhi
Which best describes your Technical Support capabilities | I've worked in Level 2 tech support

Please tell us which areas below are you comfortable and confident in your support abilities: (select all that applies)

MS Windows OS - Advanced
MS Windows - Basic
Linux
Networking - basic
Hardware - Basic
Speakers & Audio

Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA

| Name of Company | Designation | Last working day | Monthly Salary (inhand)
Current Employer | Webhelp India Pvt Ltd, Gurgaon | Contact Centre Associate | 03-08-2021 | 25K
Previous Employer 1 | Luminous Infoways, Orissa | Network Support Engineer | 31-03-2020 | 24K
Previous Employer 2 | Sivertouch Technologies Ltd, New Delhi | Network Support Engineer | 31-09-2019 | 23K

In your past experience you have (select all that applies)

Interacted with Domestic customers on Phone
Interacted with customers over Email
Interacted with customers over Live Chat
Used a case management tool
Did not interact with customers, supported internal employees

Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. | First of all I will check the internet connection is stable or not, thereafter I will open the command prompt then I will ping Google. Com if it works then it is fine else there will be some physical/coding issues with the website.

Please list the steps to connect a Bluetooth speaker to your mobile phone.

Power on the Bluetooth speaker.
Open the Bluetooth in mobile and then you will see the Bluetooth option of that particular speaker.
Click on that Bluetooth name and connect to the speaker.

What according to you makes you a good candidate for customer service or technical support job? | I think my skills, qualifications and my networking work experiences make me a good match for this position.
On a scale of 1 - 5 please rate your fluency in spoken English | 4

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